HP LaserJet M1522 and M2727 MFP Product Series – When Performing Multiple Page Scans, the First Page Size is Correct and the Remaining Pages are an Incorrect Size or Garbled
ISSUE: When scanning multiple pages from HP Scan (hppscanX.exe), the first page will scan at the correct selected media scan size (example would be letter) and the remaining scanned pages will be legal size, or garbled text (incorrect size).
SOLUTION: Workaround is to replace the existing “hpiscn.dll” with version 9.0.0.186 to resolve this issue. Attached is a zip file containing version 9.0.0.186 dll file
1. Verify version of hpiscn.dll found in C:\Program Files\HP\Digital Imaging\bin .
2. If the version is 9.0.0.212 , replace the existing version of hppiscn.dll with 9.0.0.186 .
3. Verify scanning multiple pages scans correctly to the selected scan media size.
CAUSE: This issue was introduced when in ver 4.0 (M1522MFP) and ver. 5.0 (M2727MFP) software when the hpiscn.dll was updated to version 9.0.0.213 .
Rolling back to the previous version of hpiscn.dll found on ver. 3.0 (M1522MFP) and ver. 4.0 (M2727MFP) will resolve this issue. This issue will be fixed in the next software roll when released.
Oct 132010